Insurance claims & estimates
A clear first step after the accident.
The paperwork can feel like another repair. Our body shop team can help you understand the estimate process and coordinate the repair conversation.
Get oriented
You can begin with the basics.
When you contact the collision center, have your vehicle's year, make and model ready, along with a description of the damage. If you have already opened an insurance claim, keep your claim number handy.
- Your contact details and vehicle information
- A short description of what happened
- Insurance details or claim number, if available
- Any questions about the estimate or repair
Important to know
Every claim is different.
Coverage, deductibles, approvals and rental arrangements depend on your policy and insurer. Confirm those details directly with your insurance company.
The general path
From first call to repair plan.
Contact your insurer
Follow your policy's instructions to report the incident and open a claim if you are using insurance.
Talk with the body shop
Contact us to discuss how your vehicle can be assessed and what the estimate process involves.
Review the plan
Ask about the proposed repairs, timing and any items that need insurer approval.
Helpful answers
Questions worth asking.
Do I need a claim number before contacting the shop?
No. You can call to discuss the damage and ask about an estimate. If you already have a claim number, keep it nearby so the team has the right information.
Will my insurer decide what is covered?
Your insurance company determines coverage, deductibles and authorizations under your policy. The collision center can explain the repair estimate and discuss next steps with you.
Can I request an estimate online?
Use the dealership's existing body shop contact page to send a request, or call (912) 264-6400.
Need help getting started?
Call the body shop or send your details through the dealership's existing contact page.